Cancellation and Refund Policy

Cancellation and Refund Policy

For the services purchased from our company (excluding SSL, Germany Cloud, SLA, Rental Physical Server, Server Licenses, Domain Name Registration, Domain Name Renewal, and successfully completed Domain Name Transfer services), we offer a 100% refund guarantee within 14 days without any questions asked. After the 14-day period, if the customer wishes to cancel (excluding SSL, Germany Cloud, SLA, Rental Physical Server, Server Licenses, Domain Name Registration, Domain Name Renewal, and successfully completed Domain Name Transfer services), the usage period will be deducted, and the remaining amount will be added to the customer's account as a usable balance. It is not possible to refund the free services provided with promotional services (such as free domain name registration).

Free services are provided to the customer for the duration of the service commitment and purchase. If the service is canceled before this period, the cost of the free service will be charged, and the remaining amount will be refunded. As domain registration processes are automatically conducted by ICANN and TRABIS (BTK), refunds are not possible. For refunds, the payment method used by the customer will be the same method used for the refund. It is not possible to refund to a different person or via a different method. For all refund processes, you can request by selecting the accounting department through your customer panel.

Cancellation Conditions

To cancel the services purchased from our company, log in to your customer control panel with your email address and password, enter the service details, and fill out the form under the “Cancellation Request” option in the “More” menu. No invoice will be generated for your service at the next payment time.

• Services that are not used but for which no cancellation request has been made are not considered canceled. A new invoice will be generated at each new payment time. If you do not want to fill out the cancellation form, you can send us an email from the registered email address in your customer panel.
• If a credit card is used for shopping and payment is disputed with the bank claiming that the purchase was not made by the customer without notifying and getting approval from our company during or after the service usage period, the customer account and services within will be irreversibly deleted and stopped. The customer's name, surname, email address, IP address, and T.C. identification number will be added to our company's blacklist. If you have a legitimate reason, please contact our company before this process. Our company approaches such situations with understanding.
• The information provided by customers who shop with a credit card, their addresses, phone numbers, and the IP address recorded during the order are checked and recorded. Additionally, if you try to shop with a problematic credit card, your order will be automatically blocked thanks to the Fraud control mechanism.

Service Delivery Time

Payments made by credit card are activated immediately. For server setups, control panel installations, IP address allocations, domain name document collection, and other manual processes, our technical support team will contact you on the same day during working hours.

For bank transfer payments, the customer is obliged to notify after the transfer. Payments made by bank transfer will be checked and approved by the accounting department on the same day based on the notification, and the order will be activated. Our company is not responsible for delays or failure in delivery due to unnotified bank transfer payments. Writing the order number in the description section of the transfer will speed up the processes.

If you have any questions regarding warnings and conditions, you can write to [email protected].

.TR pre-registration orders cannot be canceled/refunded before the results of the 3rd Category are announced. Cancellation/refund requests cannot be made for pre-registration orders that result in domain name allocation.

Customers will be informed via email for pre-registration orders that fail. Refunds for unsuccessful orders will be made to the customer panel deposit within 15 days.